Proofie Refund Policy

Effective date: 2 November 2026

Proofie is automated software, sold as a monthly or yearly subscription. Here is what happens with your money.

1. Subscriptions are not refunded

There are no refunds on subscriptions, monthly or yearly. You can cancel at any time in Billing. Cancelling stops the next charge, and your plan keeps running until the end of the billing month (or year) you have paid for. There is no refund for the unused part of a month or a year.

2. A weekly run fails: we run it again

If a weekly run fails on our side, Proofie runs it again, at no cost, until your weekly update is ready. You do not need to ask.

3. A weekly update is materially wrong because of our error: we run it again

Email [email protected] within 7 days of the update if it has a material error caused by us. Examples: we tested the wrong website, a whole section is missing or broken, or the numbers do not match the data shown. We correct it and run it again at no cost.

4. You disagree with the findings

AI answers change, and Proofie measures what AI apps said at the time. Disagreeing with the findings, or not seeing results after making changes, is not a reason for a refund. Proofie never promises results.

Other cases

• Free tests cost nothing, so there is nothing to refund.
• Charged twice by mistake? We refund the extra charge.
• Your rights under consumer law in your country are not affected.

One-time reports bought before subscriptions

One-time reports bought before Proofie moved to subscriptions keep the policy that applied when they were bought:

• If Proofie cannot finish your paid report, we refund the full amount automatically. Reports take at most 12 hours.
• If the report has a material error caused by us, email us within 7 days of delivery and we refund the full amount, or re-run it at no cost if you prefer.

How refunds are paid

Payments are handled by Dodo Payments, the merchant of record (the seller on your receipt). Refunds go back to your original payment method, in the original currency, including any tax charged. Timing then depends on your bank, usually a few days.

Contact

[email protected]. Include your account email and website address.

See also Privacy Policy and Terms of Service.